Activity Comparasion Posted or Updated on 26 Feb 2026

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Total number of phone calls

January: 7,167

February: 6,548

March: 6,032

April: 5,454

May: 5,025

June: 5,523

July: 6,465

August: 4,619

September: 5,925

October: 6,849

November: 6,010

December: 7,093

Number of calls answered within two minutes

January: 1,596

February: 1,521

March: 1,786

April: 1,799

May: 1,906

June: 1,847

July: 1,935

August: 2,057

September: 1,706

October: 1,951

November: 1,967

December: 1,448

Number of calls abandoned

January: 1,205

February: 932

March: 948

April: 784

May: 558

June: 924

July: 1,344

August: 819

September: 1,490

October: 1,580

November: 1,110

December: 1,560

Items issued via prescription

January: 3,803

February: 3,581

March: 3,658

April: 3,734

May: 3,657

June: 3,579

July: 3,744

August: 3,513

September: 3,596

October: 3,879

November: 3,659

December: 3,768

Referrals made

January: 317

February: 359

March: 370

April: 334

May: 349

June: 385

July: 392

August: 275

September: 352

October: 374

November: 338

December: 316

Fit notes issued

January: 149

February: 130

March: 139

April: 138

May: 131

June: 128

July: 132

August: 112

September: 145

October: 146

November: 129

December: 138

Administrative communications issued (letters/emails)

January: 1,258

February: 2,360

March: 3,450

April: 3,578

May: 3,608

June: 3,269

July: 3,770

August: 3,420

September: 3,240

October: 6,086

November: 5,031

December: 3,924

Text messages sent and received

January: 977

February: 2,360

March: 1,457

April: 1,113

May: 1,070

June: 1,155

July: 995

August: 1,544

September: 1,040

October: 2,585

November: 2,281

December: 1,725

Total digital requests submitted to practice

January: 1,258

February: 2,360

March: 1,194

April: 1,115

May: 1,164

June: 1,600

July: 1,630

August: 1,587

September: 1,718

October: 1,867

November: 1,781

December: 1,592

Appointments - total

January: 3,015

February: 2,846

March: 2,971

April: 2,996

May: 3,034

June: 3,037

July: 3,405

August: 2,759

September: 3,088

October: 4,238

November: 3,805

December: 3,372

Appointments - seen

January: 2,945

February: 2,772

March: 2,874

April: 2,920

May: 2,960

June: 2,954

July: 3,292

August: 2,676

September: 2,979

October: 4,094

November: 3,631

December: 3,228

Appointments - DNA

January: 70

February: 74

March: 97

April: 76

May: 74

June: 83

July: 113

August: 83

September: 109

October: 144

November: 174

December: 144