The PALS team provide support and guidance to make sure any concerns you have are dealt with appropriately.
PALS will support patients, carers and families and liaise between you and the health service to resolve any issues.
First, PALS would encourage you to raise any issues with the team who are providing the treatment (e.g. the surgery). If you do not feel able to do this, or have and the issue has not been resolved, contact the PALS team. More information about PALS here.